High Hit Rate ITIL-4-BRM Study Guides - Win Your Peoplecert Certificate with Top Score
High Hit Rate ITIL-4-BRM Study Guides - Win Your Peoplecert Certificate with Top Score
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Tags: ITIL-4-BRM Study Guides, Braindump ITIL-4-BRM Pdf, Dumps ITIL-4-BRM Collection, ITIL-4-BRM Valid Test Voucher, ITIL-4-BRM Test Centres
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q40-Q45):
NEW QUESTION # 40
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: A
Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.
NEW QUESTION # 41
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
- A. A senior manager who has control of a project
- B. A business relationship manager who wants to ensure that a service fulfils the customer's needs
- C. End users who have no control over or interest in the software they use
- D. A financial controller who has little interest in a project
Answer: C
Explanation:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.
NEW QUESTION # 42
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
- A. Adoption of a common approach to BRM
- B. The service provider's image in the business
C Number and percentage of terminated contracts - C. Satisfaction of key stakeholders with the relationship
Answer: A
Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.
NEW QUESTION # 43
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
- A. Key metrics
- B. One of the four dimensions of service management
- C. The organization's strategy
- D. The service value system
Answer: A
Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.
NEW QUESTION # 44
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
- B. A business relationship manager is provided high-level guidance for customer discussions
- C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- D. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
Answer: A
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 45
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